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FAQs

General FAQs

1. What is Swish?

Swish by Dolcy and Simran is a luxury occasionwear brand redefining elegance with handcrafted designs. Our curated collection features contemporary and traditional outfits, perfect for weddings and celebrations. You're bound to find something you'll love in our exclusive range.

2. Where can I purchase Swish products?

Swish products are available through our official website https://swishbydolcyandsimran.com and select stores in Indore and Delhi.

  • Indore: We have two stores in Indore:
  1. Swish Store, The One, 101 RNT Marg, above KFC, Indore, Madhya Pradesh 452005. You can contact at +91 6262605113.

  2. Banwari Lal Jaju Marg, South Tukoganj, Indore, Madhya Pradesh 452001. You can contact at +91 6262605111.

  • Delhi:
  1. Swish Store, 100 Feet Rd, near Haldiram, Chhatarpur Enclave Phase 2, Chhatarpur, New Delhi, Delhi 110074. You can contact at +91 9266456670.

Product and Customization

3. Can I customise an outfit?

Yes, we offer customisation options for the design that you love. Please reach out to our customer service for details on custom orders on +918817407091.

4. What sizes do you offer?

Our standard sizes range from XS to XXL, and customisation for additional sizes can be arranged.

5. Is the product the same as shown on the website?

We aim for accurate colour display, but variations in devices may cause slight differences. Exchanges or returns for this reason are not accepted.

Shipping and Delivery

6. Do you offer international shipping?

Yes, we ship globally. Delivery times and shipping fees vary by location.

7. How long will my order take to arrive?

The delivery time depends on the product style and design. For detailed information, please contact our customer care team for assistance on +918817407091.

8. Can I track my order?

Yes, once your order is dispatched, we’ll send you a tracking link via Whatsapp or SMS.

Payment and Pricing

9. What payment methods do you accept?

We accept various payment options, including credit/debit cards, net banking and UPI. For our international order, we take payment via RazorPay.

10. Are your prices inclusive of taxes?

Yes, all prices listed on our website are inclusive of applicable taxes.

11. Do you offer any discounts or promotions?

Sign up for our newsletter or follow us on social media for the latest promotions and exclusive deals.

Returns and Exchanges

12. Can I return or exchange my order?

All our products are made on order and do not qualify for a refund, store credit, or an exchange.

13. My order is damaged. What should I do?

Please reach out to our Customer Care team, and we’ll be happy to assist. We’ll replace your item with the same product and size, or issue a credit note if it can’t be repaired or replaced.

Care and Maintenance

14. How should I care for my Swish garments?

We recommend dry cleaning for most of our garments to maintain their quality and longevity.

Customer Support

15. How do I contact customer support?

Please do not hesitate to contact us on the details given below

Ph: +918817407091 (Between 10 AM to 6 PM, Monday to Friday, and 1 PM to 5 PM on Saturday.) Email: info@swishbydolcyandsimran.com