Order on WhatsApp +91 88174 07091

FAQ

Is the product the same as shown on the website?

Please note, even though we have made every effort to display the colors of our products that appear on Swishbydolcyandsimran as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate. *Please don't expect an exchange or return for the same.

Can I return or exchange my order?

All our products are made on order and do not qualify for a refund, store credit, or an exchange.

My order is damaged. What should I do?

Please reach out to our Customer Care team. Our team will be more than happy to help you.

Can I exchange my order?

All our products are made on order and do not qualify for a refund, store credit, or an exchange. For damaged or faulty products, please note that we can only replace them for the same product in the same size, and that is subjected to availability. You will receive a credit note, only if and when the item cannot be repaired or replaced.

Where do I contact you in case of return/exchange of the damaged products?

Please do not hesitate to contact us on the details given below Ph: +918602188867 (Between 10 AM to 6 PM, Monday to Friday, and 1 PM to 5 PM on Saturday.) Email: info@swishbydolcyandsimran.com

I have a query about shipping charges and taxes.

Please go to the Shipping Policy page on our website, www.swishbydolcyandsimran.com. The policy shall answer all your queries. For more information and/or queries, please feel free to write to us at info@swishbydolcyandsimran.com

What is the estimated time of delivery?

Swishdolcyandsimran cannot guarantee delivery of a finished made-to-measure garment to the Customer within any particular time, but will normally deliver within 4 weeks of accepting the Customer’s order.

How should I take care of the garments?

To take care of your garments, please note:

  • The garment should be kept in a separate cover when not in use and should not be in contact with any other garment, as direct contact with another embroidered outfit may damage it.
  • The garment must be kept out of contact with water and perfumes as they may cause discoloration.
  • The garment must be Dry Cleaned by a reputed dry cleaner company only.